Terms & Conditions

Reservation:

All reservations, confirmations, amendments, and cancellations are required to send directly to the hotel’s reservations department via email at:

Email:  res@carillonboutiquehotel.com

Check-in and Check-out:
  • Official check-in time is at 02:00 pm and check-out time is at 12.00 noon.
  • For any FITs or GITs require to check-in prior 08:00 am, the room(s) must be reserved from the previous day at the application of full night charge. For early check-in after 08:00 am and before 02:00 pm, 50% of room charge per night will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.
  • For any FITs or GITs require a late check-out up to 06:00 pm, 50% of room charge per night will be applied. For late check-out after 06:00 pm, 100% of the room charge will be applie          d. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.
 
Cancellation:

The hotel reserves the right to impose the following cancellation:
  • For GIT booking from 7rooms:
5  days before arrival - One night’s stay charge for all confirmed rooms.
  • For FIT booking less than 7 rooms:
2 days before arrival - One night’s stay charge for all confirmed rooms.

All cancellations must be received by hotel, in writing via email, telephone, message or fax.

No show or Early Departure: One night’s stay charge for all confirmed rooms.

Children Policies:
  • Free baby cot.
  • Child under 6 years old is FOC and included breakfast when sharing the bed with parents (maximum 1 free child per room). Extra child will be charged at 200.000VND per child per night, including breakfast.
  •  Child from 6 to 10 years old and sharing bed with parent is chargeable at 200.000VND per child per night, included breakfast.
  • Extra bed is required for a child over 10 with a surcharge at 400.000VND per child per night.